Appointments and access

Every way to get seen

However you would rather do it — online, on the phone, or by walking in. If you are not sure which you need, start with “where to go” below.

A reception desk with a receptionist looking up, and seating beyond
Need to be seen today?Urgent care is walk-in — search what has happened and come straight in. No slot to pick and no callback to wait for.

Ways to book

  • Book online

    Choose your clinician and pick from their real availability. Takes about a minute and you get a time, not a callback promise.

    Book an appointment

  • Not sure who to see

    Tell us who it is for and roughly what is wrong, and we will point you at the department that usually sees it.

    Find a doctor

  • By phone

    Reception answers in person during opening hours. No menu tree, and no being told to ring back at eight.

    +44 20 7946 0958

  • Video appointment

    For reviews, results and anything that does not need examining. Book as normal and ask for video in the notes.

    Request a video slot

Not sure where to go?

The honest version: most things can wait for a normal appointment, some cannot wait until next week, and a few should not wait at all.

  • Do not wait

    Emergency

    Chest pain, difficulty breathing, signs of a stroke, heavy bleeding, a baby under three months with a fever, or thoughts of harming yourself.

    Come straight to our emergency department — it is open 24 hours and you do not need an appointment. Ring our emergency line on +44 20 7946 0911 on the way, or 999 for an ambulance if you cannot travel. Do not book here.

    Emergency and urgent care

  • Today or tomorrow

    Urgent, but not an emergency

    Pain that is getting worse, a suspected infection, swelling, or something that has changed since yesterday.

    Come to urgent care — it is walk-in, so there is no slot to wait for. Tell us you are coming and the desk expects you.

    Go to urgent care

  • This week

    Routine

    Check-ups, reviews, ongoing treatment, and anything you have been meaning to get looked at.

    Book online and choose your consultant. Most routine appointments are within the same week.

Planning your visit

What to bring

  • A list of your current medication, including doses
  • Any readings you have taken at home
  • Your insurance policy number, if you are using insurance
  • The two or three things you most want answered — appointments run out of time, and the important question is often last

Your records

You can ask for a copy of what we hold about you at any time, and we will answer within one month. Write to [email protected]. How we handle your information is set out in our privacy notice.

Getting here

42 Northgate Street, Manchester, M3 2WY

Step-free from the street, a lift to both floors, and two accessible parking bays held for booked appointments. Tell us when you book if you need one.

Opening hours

Monday – Thursday08:00 – 18:30
Friday08:00 – 17:00
Saturday09:00 – 13:00
SundayClosed

What it costs

Every price is published on this site. There is no fee to ask a question, no booking fee, and nothing is added afterwards that you were not told about first.

  • Most major insurers are accepted. Give us the policy number when you book and we will check cover and tell you what, if anything, you will be asked to paybefore your appointment rather than after it.
  • If something falls outside the published list, we tell you the cost before we do it.
  • If cost is the reason you are putting off being seen, say so when you ring. It is a more common conversation than you would think.
See published prices